Buying artworks online requires trust, that’s why we only offer works from thoroughly vetted, professional artists. If your purchase doesn’t arrive as described, we want to make it right.
Here's how it works: If you make a purchase through our secure checkout and receive an item that is significantly not as described or has been damaged in transit, we want to make it right. Please email firstname.lastname@example.org 7 days of receiving your item to let us know there is a problem, and we will find the best possible resolution, whether that be arranging a return, a full refund, or a repair with a trusted restorer.
To qualify for buyer protection your purchase must meet the following criteria:
- The item was significantly not as described, damaged in transit or never arrived
- You reported the issue within 7 days of delivery date (or within 30 days of the purchase date if the item never arrived).
Buyer Protection does not apply if:
We take great care to present and describe the artworks, nevertheless slight discords in color may be found due to a difference of calibration between your computer screen and the real colors of the object.